Job Description

Roles & Responsibilities

• Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.
• Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.
• Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.
• Manage customer complaints with empathy, turning challenging situations into positive experiences.
• Participate in training sessions to stay updated on product knowledge and service techniques.
• Meet or exceed performance metrics such as call resolution time, customer satisfaction scores, and sales targets.

Desired Candidate Profile

• High school diploma or equivalent; a degree in business or communications is a plus.
• 1-3 years of experience in customer service or call center roles, showcasing a strong track record in handling inquiries (Inbound calls)
• Proficiency in English and Arabic to cater to diverse customer bases.
• Strong verbal communication skills, demonstrating clarity and professionalism in all interactions.
• Ability to manage time effectively while juggling multiple tasks and customer requests.
• Problem-solving skills that enable quick, effective resolutions to customer challenges.
• Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.

Employment Type

• Full-time

Company Industry

• EducationTrainingTeachingAcademics

Department / Functional Area

• HelpdeskCustomer ServiceTelecalling
• 
  

Job Description

Roles & Responsibilities

• Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.
• Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.
• Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.
• Manage customer complaints with empathy, turning challenging situations into positive experiences.
• Participate in training sessions to stay updated on product knowledge and service techniques.
• Meet or exceed performance metrics such as call resolution time, customer satisfaction scores, and sales targets.

Desired Candidate Profile

• High school diploma or equivalent; a degree in business or communications is a plus.
• 1-3 years of experience in customer service or call center roles, showcasing a strong track record in handling inquiries (Inbound calls)
• Proficiency in English and Arabic to cater to diverse customer bases.
• Strong verbal communication skills, demonstrating clarity and professionalism in all interactions.
• Ability to manage time effectively while juggling multiple tasks and customer requests.
• Problem-solving skills that enable quick, effective resolutions to customer challenges.
• Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.

Employment Type

• Full-time

Company Industry

• EducationTrainingTeachingAcademics

Department / Functional Area

• HelpdeskCustomer ServiceTelecalling
•