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Call Center Agent at Alphabe Insight Inc
Miami, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Verbal communication, Active listening, Customer-focused mindset, Problem-solving, Computer skills, Data entry, Organizational skills, Multitasking, Teamwork

Industry

Public Relations and Communications Services

Description
Company Description At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts. Job Description Position Overview The Call Center Agent handles inbound and outbound calls, assisting customers with inquiries and providing efficient support. Key Responsibilities Answer incoming calls and respond to customer inquiries Make outbound calls for follow-ups or outreach Provide accurate information about products, services, or promotions Resolve customer concerns or escalate issues when necessary Maintain records of customer interactions Follow scripts, procedures, and service standards Qualifications Strong verbal communication and active listening skills Customer-focused mindset and problem-solving abilities Ability to remain calm and professional under pressure Basic computer and data entry skills Organizational and multitasking abilities Team-oriented and reliable Additional Information Competitive salary Growth opportunities within the company Skill development and ongoing training Supportive and collaborative work environment Stable full-time position
Responsibilities
The Call Center Agent is responsible for managing inbound and outbound calls to assist customers with inquiries and provide support. They must also maintain accurate interaction records and follow established service standards.