Call Center Agent at Alphabe Insight Inc

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

50000.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Active Listening, Multitasking, Time Management, Problem Solving, Attention To Detail, Professional Demeanor, Team-Oriented, Bilingual Skills

Industry

Public Relations and Communications Services

Description

Company Description About Us At Reboot Staff, we specialize in delivering exceptional retail staffing solutions that empower businesses and inspire employees. With a commitment to integrity, performance, and growth, we help retailers build outstanding teams that drive results. Our mission is to redefine how retail stores operate by connecting visionary leadership with impactful execution. Join us and become part of a culture that values excellence and innovation. Job Description Job Description We are seeking a dedicated and customer-focused Call Center Agent to join our growing team. In this role, you will be responsible for handling inbound and outbound calls, resolving customer inquiries, and providing exceptional service that aligns with our company standards. This is an excellent opportunity for professionals who thrive in a fast-paced environment and are committed to client satisfaction. Responsibilities Answer and manage a high volume of incoming and outgoing calls Resolve customer issues efficiently and professionally Provide accurate information regarding services and inquiries Document all call information in the internal system Follow call center scripts and guidelines Escalate complex issues to the appropriate department Maintain a positive and respectful tone in all communications Meet or exceed performance targets and quality metrics Qualifications Qualifications High school diploma or equivalent required Previous experience in a call center or customer service role preferred Strong communication and active listening skills Ability to multitask, prioritize, and manage time effectively Proficient in computer systems and typing Bilingual skills (English/Spanish) are a plus Strong problem-solving abilities and attention to detail Professional demeanor and a team-oriented attitude Additional Information Benefits Competitive salary ($45K–$50K annually) Full-time stable position with set weekday schedule Opportunities for professional growth and advancement Ongoing training and development programs Supportive and collaborative work environment Skills development in customer service and communication Internal promotion opportunities based on performance

Responsibilities

The Call Center Agent will handle a high volume of inbound and outbound calls, resolving customer inquiries and providing exceptional service. They will document call information and escalate complex issues as necessary.