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Call Center Agent at Alphabe Insight Inc
Scottsdale, Arizona, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

56000.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Clear Communication, Active Listening, Customer Support, Troubleshooting, Professionalism, Calm Under Pressure

Industry

Public Relations and Communications Services

Description
Company Description About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description About the Role The Call Center Agent handles incoming and outgoing calls to assist customers, provide information, and support business goals. Key Responsibilities Answer high-volume calls in a professional and courteous manner. Assist customers with questions, troubleshooting, or account updates. Document calls, update customer records, and follow scripts when needed. Resolve customer issues or escalate to the appropriate department. Meet call center performance metrics and service standards. Qualifications Clear communication and active listening skills. Ability to remain calm and professional under pressure. Additional Information Benefits Competitive salary within the range of $51,000 – $56,000. Opportunities for professional growth and internal advancement. Supportive and collaborative work environment. Skill-building through ongoing training and development programs. Full-time position with stable long-term career potential.
Responsibilities
The Call Center Agent handles incoming and outgoing calls to assist customers and provide information. They resolve customer issues or escalate them to the appropriate department while meeting performance metrics.