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Call Center Agent (BukuPay PH) at BukuWarung
Manila, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Non-voice Support, Chat Support, Email Support, CRM, Zendesk, Zoho Desk, Salesforce, Written Communication, Troubleshooting, Typing Speed, Voice Support

Industry

Description
About We are looking for dedicated and customer-focused Contact Center Agents to join our growing team. The role will primarily involve handling customer inquiries via chat, email, and other non-voice platforms. A background in voice support and 1–2 years of BPO experience is a strong advantage. This is an on-site position ideal for those who thrive in a collaborative and fast-paced environment. Key Responsibilities * Assist customers with product/service questions, troubleshooting, order updates, and general concerns. * Document customer interactions and update internal systems with accurate information. Escalate unresolved issues to appropriate departments or supervisors as needed. * Meet individual and team performance metrics such as response time, resolution rate, customer satisfaction, etc. * Adhere to internal processes, service guidelines, and quality standards. Qualifications * At least 2 years of BPO or customer service experience (non-voice or voice). * Able to work in shifts 24/7 * Able to work from the office and Familiar with customer care CRM, i.e. Zendesk, Zoho Desk, Sales Force * Strong written communication skills and attention to detail. * Experience in chat or email support platforms is a plus. * Background in voice support is an advantage but not required. * Willing to work on-site and on shifting schedules, including weekends and holidays. * Positive attitude, professionalism, and a customer-first mindset. Nice to Have * Minimum 45 WPM typing speed with good accuracy.
Responsibilities
Handle customer inquiries via chat, email, and other non-voice platforms to assist with troubleshooting and order updates. Document all interactions in internal systems and escalate unresolved issues to the appropriate departments.