Call Center Agent at Cahaba Medical Care Foundation

Centreville, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

14.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Operations, Patient Scheduling, Insurance Verification, Electronic Health Records, Data Entry, Multi-tasking, Customer Service, Documentation, Communication, Organization

Industry

Medical Practices

Description

Position: Call Center Agent Reports to: Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include collecting demographic and insurance information and collecting clinical information in response to scheduling questions. Representative will explain any patient preparation requirements and coordinate with clinics regarding protocols and modifications to scheduling protocols. Representative may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to answer their question. Responsibilities and Duties / Essential Functions: ● Prompt, regular attendance at the office ● Communicates daily with the Call Center Manager. ● Answer incoming calls within an acceptable timeframe and greet the caller in a friendly manner. ● Accurately coordinate and schedule ambulatory outpatient visits for assigned location(s) or types of care. ● Manage appointment reminders and make outbound pre-visit calls as needed. ● Reschedule and cancel appointments as required. ● Collect minimum data set and ensure it is accurately recorded in EHR ● Verify insurance and communicate any patient liabilities ● Provide concise and accurate information on next steps for care, and make it readily available when patient needs to reference it ● Answer patient questions and navigate callers to appropriate team for problem resolution or additional support when required Requirements: ● Previous call center experience ● Strong computer skills ● Strong writing, typing and documentation ● Previous experience with electronic health record ● Excellent organizational skills ● Ability to listen and document simultaneously ● Ability to utilize call center telephone system ● Ability to multi-task ● Ability to work both independently and as part of a team is required. Travel Required: ● Occasional Travel Salary and Benefits: ● Competitive pay ● Benefits covered by Employer ● 401k matched at 4% ● Gym Membership ● Paid holidays ● ETO

Responsibilities

The agent is responsible for coordinating and scheduling ambulatory outpatient visits while collecting demographic and insurance information. They also manage appointment reminders, handle cancellations, and navigate patients to the appropriate departments for support.