JOB SUMMARY

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries, providing exceptional service, and ensuring a positive experience for our clients. This role requires strong communication skills, attention to detail, and the ability to analyse customer needs effectively.

QUALIFICATIONS

• Proven experience in a call centre or customer service role is preferred.
• Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Proficiency in data entry with a keen eye for detail.
• Multilingual abilities are advantageous; proficiency in Spanish is particularly desirable.
• Excellent analytical skills to assess customer needs and provide effective solutions.
• Ability to work well under pressure while maintaining a positive attitude.
• A commitment to delivering high-quality service and contributing to team success. If you are passionate about helping others and possess the skills we are looking for, we invite you to apply for this exciting opportunity as a Call Center Representative.
  Job Type: Full-time
  Pay: £12.21-£23.49 per hour

Benefits:

• Work from home

Work Location: In perso

• Respond to incoming calls and emails from customers, addressing inquiries and resolving issues promptly.
• Maintain accurate records of customer interactions through data entry in our systems.
• Provide information about products and services, upselling where appropriate to enhance customer satisfaction.
• Demonstrate excellent phone etiquette while maintaining a professional demeanor at all times.
• Collaborate with team members to improve service delivery and customer experience.
• Assist in the analysis of customer feedback to identify areas for improvement.
• Support multilingual customers by providing assistance in both English and Spanish (bilingual candidates are highly encouraged to apply).