JOB SUMMARY

We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inbound and outbound calls, assist with customer inquiries, and promote our products and services through effective communication and upselling techniques. The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyse customer needs.

REQUIREMENTS

• Proven experience in a call centre or customer service role is preferred
• Excellent communication skills in both English and Spanish; multilingual candidates are highly desirable
• Strong analytical skills to assess customer needs and provide appropriate solutions
• Proficient in data entry with a keen eye for detail
• Ability to work well under pressure while maintaining professionalism
• Familiarity with upselling techniques is an advantage
• A positive attitude and willingness to learn new skills
  If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Call Center Representative.
  Job Type: Full-time
  Pay: £12.21-£25.49 per hour

Benefits:

• Company pension
• Flexitime
• Work from home

Work Location: In perso

• Manage incoming calls and respond to customer inquiries in a professional manner
• Provide accurate information regarding products, services, and promotions
• Perform data entry tasks efficiently while maintaining attention to detail
• Upsell products and services based on customer needs and preferences
• Maintain a high level of phone etiquette to ensure a positive customer experience
• Document interactions with customers in the system for future reference
• Collaborate with team members to resolve customer issues effectively
• Assist in training new staff members as required