Call Center Agent - Days B at Hallcon

Lenexa, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

17.3

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reliability, Detail Orientation, Problem Solving, Communication, Typing Skills, 10-Key Skills, Customer Service, Dispatch Experience

Industry

Transportation Programs

Description

Position: Call Center Agent (In-Office, Day Shift – B Schedule) Location: Lenexa, KS Pay: $17.30 ($1.50 for a base rate of $18.80) Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday; alternate Wednesday Company Overview: Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients—including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights. About the Role: We’re seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry. What You’ll Do: Coordinate and ensure timely coverage of driver trips Monitor trip accuracy and provide support where needed Escalate issues to field operations or customers when appropriate Maintain up-to-date and accurate records in our internal systems Communicate professionally with field management and other team members Take on additional tasks as assigned Why You’ll Love Working Here: Meaningful work that keeps essential industries moving Supportive, responsive leadership and a collaborative team culture Equipment provided and systems in place to help you succeed Opportunity to grow within a stable, purpose-driven organization High autonomy with clear expectations Competitive pay and benefits in a casual, professional work setting What We’re Looking For: Excellent attendance and reliability—your presence matters Strong typing and 10-key skills Solid phone communication and customer service abilities Comfortable working in an office environment High school diploma or equivalent 6+ months of dispatch or customer service experience (preferred) We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment. Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Responsibilities

The Call Center Agent will coordinate and ensure timely coverage of driver trips while monitoring trip accuracy and providing necessary support. They will also escalate issues to field operations or customers and maintain accurate records in internal systems.