Call Center Agent

at  DROR GENERAL TRADING

Roles & Responsibilities

• Answering incoming calls and responding to customer inquiries.
• Resolving customer complaints and issues in a professional and timely manner.
• Providing excellent customer service and ensuring customer satisfaction.
• Following call center scripts and protocols to handle different types of calls.
• Documenting all customer interactions and maintaining accurate records.
• Upselling products or services to customers when appropriate.
• Troubleshooting technical issues and providing basic technical support.
• Adhering to company policies and procedures.
• Collaborating with team members to achieve call center goals and targets.
• Continuously improving knowledge and skills through training and development opportunities.

Desired Candidate Profile

• High school diploma or equivalent is required, bachelor’s degree preferred.
• Previous experience in a call center or customer service role preferred Food and Beverages”.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional in stressful situations.
• Proficiency in using call center software and computer systems.
• Ability to multitask and manage time effectively.
• Strong attention to detail and accuracy.
• Empathy and patience are important when dealing with customers.
• Flexibility to work in shifts and weekends, if required.
• Should be fluent in English and Arabic ( Mandatory )
• Should be available in UAE

Job Type: Full-time
Pay: AED2,500.00 - AED3,500.00 per month

Application Question(s):

• Do You have your Own Visa?
• Can you join immediately?

Language:

• English (Required)
• Arabic (Required)

• Answering incoming calls and responding to customer inquiries.
• Resolving customer complaints and issues in a professional and timely manner.
• Providing excellent customer service and ensuring customer satisfaction.
• Following call center scripts and protocols to handle different types of calls.
• Documenting all customer interactions and maintaining accurate records.
• Upselling products or services to customers when appropriate.
• Troubleshooting technical issues and providing basic technical support.
• Adhering to company policies and procedures.
• Collaborating with team members to achieve call center goals and targets.
• Continuously improving knowledge and skills through training and development opportunities