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Call Center Agent at Eaton USA

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Process Improvement, Customer 360 Tool, Change Management, Conflict Resolution, Prioritization, Credit Resolution, CRM Software, SAP, Microsoft Office, Communication Skills, Vista, VOTW, Mentor Software, Decision Making, Problem Solving, Collaboration

Industry

electrical;Appliances;and Electronics Manufacturing

Description

A. B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement) C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail I. Ability to constructively manage conflicts and discrepancies towards positive resolution J. Prioritizing customer demand to assist with improved product flow K. Work with finance team to resolve customer credit requests LI-KL1 Bachelor's degree Minimum customer interaction experience (3 years) Fully bilingual: English/Spanish Knowledge of CRM software and SAP Strong knowledge of Microsoft Office (word, excel, email, internet) Strong listen, written and verbal communication skills Knowledge of Vista, VOTW and Mentor software Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development

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Responsibilities

The Call Center Agent is responsible for delivering exceptional customer service and identifying process improvements. They will also manage customer interactions effectively to meet performance expectations.