ABOUT US:

EBN HAYAN Medical Center is a well-established and trusted healthcare provider located in the heart of Sharjah. We are committed to delivering high-quality, patient-centered medical care. Our facility is equipped with modern medical technologies and staffed by a team of experienced professionals.

JOB DESCRIPTION:

Ebn Hayan Healthcare is seeking a qualified and customer-oriented Call Center Agent to join our healthcare team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting patients with inquiries, and providing exceptional service that reflects our commitment to quality healthcare. Candidates should have at least a high school diploma a bachelor’s degree is a plus, 1-2 years of experience in a call center or customer service role preferably in the healthcare sector and possess excellent communication and interpersonal skills. Proficiency in computer use and familiarity with healthcare or CRM systems are highly desirable. Fluency in English and Arabic is preferred, and flexibility to work in shifts, including weekends or holidays, is required. The successful candidate will be empathetic, detail oriented, and capable of working under pressure in a fast-paced environment.

· Taking customer calls and providing accurate, satisfactory answers to inquiries and concerns
· De-escalating situations involving dissatisfied patients and offering patient, supportive assistance
· Calling clients to inform them about new services, updates, or healthcare policies
· Guiding callers through troubleshooting, website navigation, or service usage
· Reviewing patient accounts and providing updates on billing, insurance, appointments, and more
· Collaborating with colleagues to improve the overall patient experience
· Assisting in the training of new team members on service standards and policies