OVERVIEW

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess excellent communication skills, a strong ability to analyse customer needs, and a knack for upselling products and services. As the first point of contact for our customers, you will play a vital role in enhancing their experience with our brand.

EXPERIENCE

• Previous experience in a call centre or customer service role is preferred
• Proficiency in data entry with attention to detail
• Bilingual or multilingual abilities, particularly in English and Spanish, are highly advantageous
• Strong communication skills, both verbal and written
• Excellent analytical skills to assess customer needs effectively
• A friendly disposition with the ability to engage customers positively
  If you are passionate about providing outstanding service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Call Center Representative.
  Job Type: Full-time
  Pay: £12.21-£23.49 per hour

Benefits:

• Employee discount
• Work from home

Work Location: In perso

• Handle inbound and outbound calls with professionalism and courtesy
• Provide accurate information regarding products and services to customers
• Assist customers with inquiries, complaints, and requests in a timely manner
• Perform data entry tasks to maintain accurate records of customer interactions
• Identify opportunities for upselling additional products or services based on customer needs
• Utilise effective phone etiquette to ensure a positive customer experience
• Collaborate with team members to resolve complex issues efficiently
• Maintain a thorough understanding of company policies and procedures