Call Center Agent – Germany at Massive Bio, Inc.

Frankfurt, Hesse, Germany -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Coordination, Healthcare Operations, Customer Service, German Healthcare System, Medical Terminology, Clinical Trial Processes, GDPR Compliance, CRM Proficiency, Emotional Intelligence, Patient Onboarding, Medical Record Collection, Professional Communication

Industry

Hospitals and Health Care

Description

ABOUT MASSIVE BIO Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment. Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies. ABOUT THE ROLE We are currently seeking a Patient Relations Coordinator to support our growing European operations. This role is critical in ensuring high-quality, compliant, and patient-centered communication with individuals navigating complex oncology journeys. The successful candidate will combine empathy with strong process discipline and regulatory awareness. -------------------------------------------------------------------------------- WHAT YOU'LL DO Reporting to the Contact Center & Data Analytics Manager, you will: * Serve as the primary point of contact for cancer patients and caregivers in Germany * Provide structured and compliant information about Massive Bio services and clinical trial processes * Facilitate patient onboarding, consent coordination, and medical record collection * Maintain accurate and complete documentation within CRM systems * Conduct structured follow-ups aligned with defined KPIs and operational standards * Ensure patient data handling in full compliance with GDPR and privacy-sensitive requirements * Support communication with treating physicians when appropriate * Provide relevant operational insights to internal teams when necessary WHO YOU ARE * Bachelor’s degree or equivalent professional experience * Minimum 2+ years of experience in patient coordination, healthcare operations, or structured customer service * Strong familiarity with the German healthcare system and medical terminology * Basic understanding of clinical trial phases and enrollment processes * Native-level German and professional-level English * Demonstrated experience handling sensitive patient data in compliance with GDPR * High level of accuracy, documentation discipline, and CRM proficiency * Excellent verbal and written communication skills * Strong emotional intelligence and ability to navigate sensitive conversations professionally * Proven reliability, structured work approach, and KPI accountability WHAT WE VALUE * Process discipline and operational consistency * Regulatory awareness and compliance mindset * Professional communication standards * Performance ownership and accountability * Patient-first approach balanced with structured execution This position offers the opportunity to contribute to a mission-driven organization operating at the intersection of healthcare and technology, while working within a highly structured and compliance-oriented international environment. --------------------------------------------------------------------------------

Responsibilities

Serve as the primary contact for cancer patients and caregivers in Germany to facilitate onboarding and clinical trial processes. Maintain accurate CRM documentation and ensure all patient data handling complies with GDPR regulations.