Call Center Agent at Network International

Amman, Amman, Jordan -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Problem Solving, Multi-tasking

Industry

IT Services and IT Consulting

Description

About Us Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well. Our EVP : At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team. Role Purpose: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Moreover, call center agent should have the following skills: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Problem Solving, Multi-tasking Contract: 6 Months (Renewable based on company need) Key Responsibilities: * Answer Calls and respond to emails/fax in timely manner from banks, merchants and cardholders. * Resolve customers’ problems and complaints. * Provide customers with product and services information. * Execute banks requests and updates on cards/accounts upon authorized person requests. * Process orders, forms, and applications * Identify and escalate priority issues to upper management. * Route calls to appropriate resources * Follow up customers’ calls where necessary. * Produce call center required logs for fax/calls/ and emails. * Execute outbound campaigns assigned by call center management. * Help banks with any inquiries on MXP system.

Responsibilities

Handle incoming calls and emails from banks, merchants, and cardholders to resolve complaints and provide product information. Process orders and applications while escalating priority issues to upper management.