ABOUT US

We are professional and agile.

Our work environment includes:

• Modern office setting
• Growth opportunities

“Providential Properties Management is currently looking for a Call Center Agent with their own visa and telecom experience.”

EXPERIENCE:

At least 1-2 years’ experience in telecommunication in UAE.

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality
  Arabic Speaker (Preferred)
  Job Type: Full-time
  Pay: From AED2,000.00 per mont