Job Description: Customer Service Representative (CSR)(Agent)
The Customer Service Representative (CSR) handles customer inquiries, complaints, and requests, ensuring a positive customer experience. Agents are required to investigate and gather all necessary information to resolve customer issues and complaints quickly. Agents must be comfortable handling high volumes of inbound and/or outbound calls, emails, or live chats.

Skills

• Strong problem-solving skills.
• Basic knowledge and skills in customer service.
• Basic desktop computer proficiency and satisfactory understanding of common security practices including anti-phishing, safe web browsing, data handling.
• Ability to use and navigate multiple systems simultaneously.
• Good command of English language, including spelling and grammar.
• Bilingual agents - Good command of the Spanish language to include spelling and grammar.

EXPERIENCE AND EDUCATION

• Minimum 1 year of customer service experience in a call center.
  High School Diploma or GED is required
  Job Type: Contract
  Pay: $25.00 per hour
  Work Location: In perso

Please refer the Job description for details