Call Center Agent at Villeroy & Boch

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Call Management, Customer Support, Troubleshooting, MS Office, English Language, Communication Skills, Organizational Skills, Problem Solving, Teamwork, Account Data Management

Industry

Glass;Ceramics and Concrete Manufacturing

Description

Shape & Create - And make it happen! The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. Want to become part of us? #shapeandcreate Managing inbound calls in a timely manner. Maintaining and improving quality results by adhering to standards and guidelines. Updating customers account data, as required. Providing courteous and professional support to customers via different channels. Assisting in resolving customers inquires/complaints. Troubleshooting problems and providing accurate information. Responding to customers inquires in a professional and appropriate manner. Performing diverse duties to support department objectives as communicated and assigned. Your profile: Bachelor’s degree in business administration or a relevant field. Solid English Language. 1-2 years' practical experience in a relevant field. Excellent knowledge of MS Office programs. Excellent communication skills, ensuring clear, effective, and positive customer interactions. Excellent organizational skills. Identify and resolve problems in a timely manner. Professional and courteous personality Consistently demonstrates a proactive and positive readiness to support team members and contribute to shared success. Possesses strong teamwork, troubleshooting, and problem-solving skills, with the ability to effectively manage multiple priorities and meet deadlines in a fast-paced environment. Think outside the box with us! #shapeandcreate Welcome to the global job portal of the Villeroy & Boch Group! The Villeroy & Boch Group is an international progressive company with a long tradition and has been successfully shaping and creating porcelain in the areas of lifestyle, bathroom and wellness for over 275 years. In 2024 Villeroy & Boch completes acquisition of Ideal Standard and joins the ranks of Europe’s largest manufacturers of bathroom products, with around 13.000 employees and a global production distribution network. The complementary strengths of the two companies in terms of regional presence, sales strategies and product and brand portfolio will increase the Groups competitiveness.

Responsibilities

Manage inbound calls and provide professional support to customers across various channels to resolve inquiries and complaints. Maintain quality standards and update customer account data while supporting overall department objectives.