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Call Center Agent at Wolfe Eye Clinic

Marshalltown, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Service Skills, Computer Skills, Professional Attitude, Verbal Communication, Written Communication, Teamwork, Independence, Fast Pace Environment

Industry

Medical Practices

Description

Job Details Job Location: Marshalltown - Marshalltown, IA 50158 Position Type: Full Time Travel Percentage: Minimal Job Category: Health Care Call Center Representative Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life. We have an immediate opening for full-time Appointment Scheduling Agent in our Marshalltown office. Responsibilities include: Answering telephone calls in a clear professional manner. Directing telephone calls accordingly. Making, canceling and rescheduling patient appointments. Gathering, verifying and entering demographic information. Opening and/or closing the clinic according to scheduled rotation. Maintaining patient records according to HIPAA guidelines. Effectively interacting with co-workers, physicians and patients. Performing other duties as needed. Qualifications include: Ability to demonstrate strong patient service skills. Ability to effectively enter information into a variety of computer programs. Ability to portray a professional attitude and appearance. Ability to demonstrate strong verbal and written communication skills. Ability to work independently and as part of a team. Ability to thrive in a fast pace, high call volume environment. Ability to work M-F between the hours of 7:30AM and 5:30PM Previous experience in a call center or medical office required. If you are interested in being part of a quality driven organization while receiving a competitive wage, daytime M-F work schedule and benefits (health and dental, 401k, paid-time off, etc.), please apply. EOE Qualifications

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Responsibilities

The Call Center Agent will answer telephone calls professionally, direct calls, and manage patient appointments. Additional responsibilities include maintaining patient records and interacting effectively with co-workers and patients.