We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree’s philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center. Maimonides’ clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Responsibilities:

• Handle inbound and outbound calls in a professional manner.
• Assist customers with inquiries regarding products and services, account information, and technical support.
• Identify customer needs and provide appropriate solutions or escalate issues when necessary.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Achieve individual and team performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates.
• Stay up-to-date on product knowledge, policies, and procedures to effectively assist customers.
• Contribute to a positive team environment by collaborating with colleagues and sharing best practices.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computer systems and software, including CRM platforms.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong interpersonal skills with a customer-centric approach.

• Handle inbound and outbound calls in a professional manner.
• Assist customers with inquiries regarding products and services, account information, and technical support.
• Identify customer needs and provide appropriate solutions or escalate issues when necessary.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Achieve individual and team performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates.
• Stay up-to-date on product knowledge, policies, and procedures to effectively assist customers.
• Contribute to a positive team environment by collaborating with colleagues and sharing best practices