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Call Center Agent at Wynn Resorts

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Sales, Communication, Data Entry, MS Office, Typing, Hospitality, Problem Solving, Time Management, Attention To Detail, Teamwork

Industry

Hospitality

Description

Job Description The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Answering and efficiently handling or Directing incoming calls Maximizing opportunities to confirm room, dinner and show reservations sales Inputting room, restaurant and show reservations in the appropriate computer systems Providing callers with necessary confirmation Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities Listening and documenting information accurately while on calls Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed Qualifications Must be at least 21 years of age or older Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department Willingness to work a flexible schedule that varies according to business needs Reading and communicating (writing and speaking) fluently and professionally in English Knowledge of languages additional to English is preferred Minimum of one year work experience in a high-volume call center Proficient in MS Office & able to type at least 30 WPM Requires the ability to work efficiently and within a team environment Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines. FLSA Status: Non-Exempt Division: 22700 - HOTEL Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services Status: Steady Extra

Responsibilities

The agent is responsible for handling incoming calls and maximizing sales opportunities for room, restaurant, and show reservations. They must also document guest information accurately while maintaining the luxury standards of the Wynn/Encore brand.