Call Center Associate at Hawaii State Federal Credit Union

Kapolei, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

50535.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Problem Solving, Multi-tasking, Microsoft Office, Internet Proficiency, Sales Skills, Loan Knowledge, Payment Processes, Interest Rates, Public Relations, Teamwork, Flexibility, Record Keeping, Report Maintenance

Industry

Financial Services

Description

Hawaii State FCU is looking for hardworking individuals who want a great work-life balance, and a great work environment. -Voted Hawaii's Best Places to Work 2024 -Voted Hawaii's Best - Best Financial Credit Union 2024 (Star Advertiser) Are you ready to join a dynamic team that values collaboration, growth, and making a positive impact in our community? Look no further than Hawaii State Federal Credit Union (HSFCU)! We’re more than just a financial institution; we’re a family that believes in being “Always Right By You.” Overview: Hawaii State Federal Credit Union is committed to enriching lives by building strong relationships within the community. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. Hawaii State Federal Credit Union (HSFCU) offers a dynamic and supportive work environment where employees can thrive both personally and professionally. Position Summary: Responsible for providing quality service by phone, promoting credit union products and services in order to meet sales and services goals, and handling a variety of member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and investment certificates and conducts telephone loan interviews. Completes and maintains related reports, records, and files. Supports all functions within the Call Center. Qualifications/Experience: At least one year of related experience in Call Center or the equivalent. General knowledge of Credit union policies and procedures. Basic understanding of loans, payment processes, and interest rates. Excellent communication skills and a basic understanding of loans, payment processes, and interest rates. Must be proficient in the use of the Internet and Microsoft Office (Word & Excel), have excellent communication and public relations skill and be able to work well under pressure. Must be able to work flexible hours. Must be able to multi-task and navigate different programs Salary Range • Minimum - $36,096 • Maximum - $50,535 Benefits: Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives. Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees. Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days. Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions. Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement. Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers. Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance. Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities. Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere. Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 12 years.

Responsibilities

The Call Center Associate is responsible for providing quality service by phone and promoting credit union products and services. They handle member service calls, resolve questions and problems, and maintain related reports and records.