Call Center Associate at New England Dermatology & Laser Center

Springfield, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

23.14

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Processing, Appointment Scheduling, Chart Information Updates, Message Taking, Active Listening, Multi-tasking, Confidentiality, Attention To Detail, Professionalism, Team Player, Verbal Communication, Written Communication, Practice Management Software, Electronic Health Record, Microsoft Office

Industry

Medical Practices

Description

Description New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We're looking for an experienced Call Center Associate with a conscientious work ethic to join our busy specialty practice. Call center associates are responsible for meeting company targets in providing superior customer service to patients calling a physician practice with heavy call volume. This position supports clinical teams by processing calls, scheduling appointments within established guidelines, ensuring that chart information is up-to-date and current and taking detailed messages. Job Type: Full-time Pay: Hiring range $19.28 to $23.14 per hour based on experience and education. Schedule: M-F 8a-4:30p, 40 hours per week (1/2 hour non-paid lunch) 8-hour shift Day shift Monday to Friday No weekends Overtime and scheduling flexibility may be required to accommodate operational needs. Work setting: In-person. The regular work location will be Springfield. This position reports to the Patient Services Supervisor. Benefits: Paid time off 401(k) - 6% Employer contribution (3% safe harbor & profit sharing) Individual Coverage Health Reimbursement Arrangement (ICHRA) Dental insurance Dependent Care Flexible Spending Account Employee Assistance Program Free parking Health Savings Account Life & AD&D insurance – $40,000 (employer paid) Life insurance for Employees & Dependents Limited Flexible Spending Account Medical Flexible Spending Account Vision insurance Pay: Hiring range $19.28-$23.14 per hour based on experience and education. Requirements High school diploma or GED required. 1-3 years call center or customer service experience in a medical office preferred. Customer focus and adaptability to different personality types. Accuracy, attention to detail, good judgment & follow-through. Professional, courteous, patient, team player who is able to achieve goals. Excellent verbal & written communication skills, including active listening and ability to multi-task. Proficiency with phones, call center systems and practices, practice management, electronic health record and Microsoft Office software programs. Ability to maintain confidentiality.

Responsibilities

Call center associates are tasked with meeting company targets by providing superior customer service to patients calling a busy physician practice with heavy call volume. This role supports clinical teams by processing calls, scheduling appointments, ensuring chart information is current, and taking detailed messages.