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CALL CENTER at BASS MEDICAL GROUP

Walnut Creek, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call De-escalation, Epic, Billing Assistance, HIPAA Compliance, Workflow Delegation, Patient Communication, Payment Plans

Industry

Medical Practices

Description

Description · Responsible for answering patients calls · De-escalate situations involving dissatisfied patients, offering assistance and support · Distribute calls to proper teams. · Emails the Team Specialty Supervisor or assigned Biller following the workflow of Call/email delegation · Good comprehension of Epic to assist simple billing questions · Call patients to collect past due balances · Understands payment plan guidelines · Observe HIPAA policies and regulations · Maintains the company’s positive reputation · Other responsibilities and projects that can be assigned from time to time Requirements · High School graduate · Knowledge of Epic is a plus · Minimum 1 year of customer service experience · Good Customer Service Skills

Responsibilities

The role involves managing patient calls, which includes de-escalating situations with dissatisfied patients and distributing calls to the appropriate teams according to established workflows. Responsibilities also include emailing supervisors or billers based on call delegation and assisting with simple billing questions using Epic.