Call Center Confirmer / Admin at Integrity Home Exteriors

Toledo, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Administrative Support, Call Handling, CRM Systems, Data Entry, Multitasking, Verbal Communication, Written Communication, Organization, Problem Solving, Slack

Industry

Construction

Description

Are you someone who thrives in a fast-paced environment where every day brings something different? Do you enjoy staying organized, communicating with people, solving problems, and helping keep a team running smoothly? Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations, coordinate schedules, support multiple departments, and create a positive experience for our customers. This role is perfect for someone who enjoys balancing customer communication, organization, and operations while working with a supportive and energetic team. Responsibilities Answer all inbound customer phone calls in a professional and timely manner accurately document customer complaints, concerns, and service-related issues Transfer calls and escalations to the appropriate department when necessary Schedule appointments for new leads or transfer qualified prospect to an Appointment Setter Qualify prospective customers by uncovering project needs and collecting accurate information including homeowner status, address, contact information, and project details handle inbound and outbound phone calls, voicemail follow-up and customer callbacks Maintain detailed and organized customer notes within company systems Monitor and communicate through multiple Slack channels throughout the workday Support overall operations efficiency by pivoting quickly between tasks and priorities Requirements Strong attention to detail and organizational skills Excellent verbal and written communication abilities Ability to multitask and work efficiently in a fast-paced environment Comfortable handling both customer service and administrative responsibilities Ability to adapt quickly and shift priorities as business needs change Professional phone presence and strong customer service mindset Experience with scheduling, CRMsystems, or call center environments preferred Proficient in Slack, basic computer systems, and data entry Benefits Health insurance Dental insurance Paid time off Retirement plan Vision insurance Employee Pricing Friends and Family Pricing Recent Company Awards Bucketlist Top Workplaces for Frontline Workers 2026 The Blade's Top Workplaces USA 2026 The Blade's Top Workplaces USA 2025 The Blade's Top Workplaces USA 2024 Better Business Bureau Torch Award for Ethics 2024 The Blade's Top Workplaces USA 2023 A+ Better Business Bureau Rating

Responsibilities

Manage inbound and outbound customer calls to qualify leads, schedule appointments, and document service issues. Provide administrative support across multiple departments to ensure operational efficiency and a positive customer experience.