Call Center CRA - Entry at Provident Bank

Riverside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

24.0

Posted On

11 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cross-selling, Inbound Call Handling, Microsoft Word, Microsoft Excel, Microsoft Outlook, Written Communication, Verbal Communication, Organizational Skills, Data Entry

Industry

Banking

Description

CALL CENTER CRA - ENTRY Division: Retail Banking Location: 6674 Brockton Avenue, Riverside, CA 92506 Position Type: Non-Exempt | Prime-Time (32-38 Hours/Week) Hourly Pay Range: $21.00 - $24.00 ABOUT PROVIDENT SAVINGS BANK Founded in 1956 by Gordon Blunden, Provident Savings Bank was built on a simple but powerful vision: create a lasting business that serves the community for generations. Today, we continue that mission by delivering exceptional financial services with integrity, personalized attention, and a genuine commitment to our customers and neighbors. We believe our people are our greatest asset. That’s why we foster a supportive, team-oriented environment where employees are empowered to grow professionally, build meaningful relationships, and make a positive impact in the community. Position Overview: The Call Center CRA - Entry is responsible for providing superior quality customer service to all business lines of the bank as follows: Retail Banking, Internet Banking, Business Banking, Investments, and Mortgage Lending. Associates must be able to handle high volume of calls and cross-sell all bank product lines. Essential Functions: * Must be able to handle specified number of inbound calls per day as set by management. * Will adhere to set, delegated authority limits. * Responsible for keeping current and knowledgeable on all Call Center reference materials (portfolio, rate sheets, memos, etc.) and bank policies and procedures, and attending training as required. * Will maintain a neat and orderly work area (i.e., reference materials and equipment). * Responsible for cross-selling products to customers and referring to appropriate department. * Achieves and maintains a high level of customer service while adhering to current policies and procedures. * Completes miscellaneous projects assigned by management within discussed timeframes. * Will be responsible for the proper and timely completion of assigned duties as indicated in the Bank Operations procedure manual. * Responsible for providing superior quality service in support of the strategic initiatives of the Bank Operations and Technology and Retail Banking divisions. * Responsible for maintaining high level of job performance to meet and/or exceed the standard for this position in order to ensure achievement of the Department’s goals. * Other duties/special projects as assigned. Qualifications * High school diploma or equivalent. * Must have ability to work well with customers and staff, both in person and by telephone. * The ability to communicate effectively, both verbally and in writing, with all levels within the organization, as well as with outside contacts. * Must have good aptitude for numbers and detail. * Keyboarding and computer skills are necessary, as well as strong organizational skills. * Must have strong knowledge of Microsoft Word and Excel, as well as Outlook. * Must have a valid California driver’s license and carry current Valid CA driver’s license and current auto insurance meeting or exceeding CA DMV requirements is required

Responsibilities

Provide high-quality customer service across various bank business lines while handling a high volume of inbound calls. Responsibilities include cross-selling bank products and adhering to operational policies and procedures.