Call Center CSR - Correspondence at Abertis Mobility Services

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Document Review, Image Review, Transaction Processing, Confidentiality, Regulatory Compliance, Communication, Teamwork, Change Management, Results Orientation, Leadership, Strategic Mindset, Clerical Tasks, Problem Solving, Time Management

Industry

IT Services and IT Consulting

Description

Job Purpose The Customer Service Representative - Correspondence provides account reviews to address customers and other agencies’ questions, issues, disputes, or concerns. Document review, image review, data entry and document are provided to assist in determination and resolution of service requests. We are looking to fill full-time. We offer various shift variations. This is an on-site position at 2145 Metrocenter Blvd, Orlando, FL 32835 Responsibilities Provide production support through administrative tasks, including data entry, document/image review, and processing. Review electronic documents and service requests, ensuring completeness and accuracy. Respond to customer inquiries, disputes, and agency service requests with professionalism and clarity. Process transactions using mainframe or web-based applications, following established procedures. Maintain confidentiality and comply with all legal and regulatory requirements. Meet or exceed departmental productivity, quality standards, and client deadlines. Deliver outstanding customer service and assist with clerical tasks as needed. Educational Requirements High School Diploma or GED. Experience Requirements Minimum 6 months in a customer service role. Proficient in computer functions; comfortable navigating multiple applications (Must successfully complete a candidate assessment) Preferred Experience 6 Months SunPass and/or Tolling Business Knowledge Experience with Vector application Travel Requirements No travel required. Physical Requirements/Demands All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. While performing the duties for this job, the employee may be required/subjected to: Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions. Standing, walking, lifting, carrying, reaching, pushing, and pulling. Must be able to lift 15 pounds at a time. Competencies Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill. Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals. Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals. Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results. Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment. Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions. Why Work with Us Reward & Recognition We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages. Be Part of Something Big What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy. Flexible Work Schedule Where possible, we'll help you work when you need to, because life happens. Everyone Has a Voice Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected. Room to Grow Learning is built into every role here. You'll get mentorship and take ownership. Make Your Move Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof. All-Inclusive Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.

Responsibilities

The Customer Service Representative - Correspondence provides account reviews to address customer inquiries and service requests. Responsibilities include data entry, document review, and ensuring the accuracy of electronic documents.