OVERVIEW:

Join our team at National Storage and be a part of our mission to “be here when life moves you”. Our company has a focus on delivering top-notch service, one storage unit at a time. This position requires excellent communication and computer skills, attention to detail, and the ability to multitask effectively. If you’re looking for an environment where you can grow professionally and help people when life moves them then come, check us out.

SKILLS REQUIRED

• Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.
• Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.
• An ability to multitask will prove vital, as you will have to switch between multiple screens while helping customers.
• Experience and/or comfortability in sales and meeting a sales goal/target.
• Other skills that would make you a great fit include problem-solving, collaboration, patience, tech-savviness, willingness to use your resources and the ability to socialize well.

Contact Center Agents will be responsible to answer inbound and place outbound sales and customer service-based phone calls, answer videos calls, as well as address emails to/from possible and existing tenants to solve and address questions and requests that come into the contact center.

Your day-to-day activities may include:

• Managing large amounts of calls and video calls in a timely and effective manner
• Identifying the callers need for storage and finding them the best unit for their needs
• Presenting the features and benefits of any of our facilities to all callers
• Addressing customer questions and issues professionally and efficiently
• Keeping records of all customer conversations on the call center CRM
• Meeting targets for performance