Join a dynamic team as a Call Center Customer Service Lead handling customer interactions and supporting key admin tasks.

Responsibilities

• Respond via phone, email, and chat
• Create/manage service requests in CCaaS/HOA software
• Handle documents, mailings, and compliance letters
• Manage keys, permits, and clubhouse rentals
• Propose updates to the internal knowledge base

? Requirements

• 1–2 years customer service experience
• HS/GED required; BA/BS preferred
• Strong communication and organization skills
• Background check upon hire
• Call Center Experience

Step up and lead the way. Apply today!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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• Respond via phone, email, and chat
• Create/manage service requests in CCaaS/HOA software
• Handle documents, mailings, and compliance letters
• Manage keys, permits, and clubhouse rentals
• Propose updates to the internal knowledge bas