Call Center Customer Service Representative at Teksystems Global Services LLC

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

18.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Microsoft Office, Data Entry, Call Center, Customer Support, Customer Service Skills, Customer Service Oriented

Industry

IT Services and IT Consulting

Description

EZ Pass – Customer Service Representative Job Description Shifts: Monday-Friday, all day shifts – hours will be communicated by OPM Opportunity to apply to work from home at 90 days on assignment About EZPass: New hires can join a local leader in transit technology! Since 1939, EZpass’s award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S. This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence. Performs account maintenance, including account changes, adjustments, and statement requests Accurately explains the terms/conditions and policies/procedures relating to the account Prepares reports including CSR Daily Activity report and cash out report Demonstrate the ability to proactively address customer requests and explain terms and conditions Position offers Monday-Friday day shift hours Skills Customer service, Microsoft office, data entry, Call center, Customer support, Customer service skills, Customer service oriented Additional Skills & Qualifications Must Haves: 1. Proficient Data Entry and Computer Literacy 2. Positive demeanor 3. Customer Service experience - Call Center preferred, but not necessary 4. Strong attendance record 5. Reliable transportation or ability to travel on the bus route 6. HS Diploma or GED - need proof for onboarding Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Harrisburg,PA. Application Deadline This position is anticipated to close on Oct 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. It includes taking new applications, processing payments via phone, and performing account maintenance.