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Call Center, Front Desk at Dermatology Services Inc
Greenwood, Indiana, United States -
Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Multi-tasking, Patient Advocacy, Interpersonal Relationships, Registration, Scheduling, Insurance Verification, Referrals, Authorization, Triage, EMR Scheduling System, Medical Practice Experience, Insurance Knowledge, Communication, Accuracy, Attention-to-Detail, Positive Personality

Industry

Medical Practices

Description
Description Call Center (Patient Support Specialist) Greenwood, IN Call Center Description The ideal candidate will be able to multi-task in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff. • Register and schedule patients referred by outside physicians (via phone or fax.) Ensure complete and accurate registration, including patient demographics and current insurance information. • Verify patient insurance including referrals and authorization requirements. • Triage phone calls to appropriate staff members • Additional duties as assigned. Requirements • Strong patient advocate, promoting a positive patient experience. • Experience with an EMR scheduling system. • Previous medical practice experience a plus • Basic insurance knowledge • Dedicated team-player • Dependable and reliable • Ability to effectively communication with patients • Focused on accuracy and attention-to-detail. • Positive, energetic personality

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Responsibilities
The role involves managing high call volumes, acting as a courteous patient advocate to promote a positive patient experience, and accurately registering and scheduling patients referred by outside physicians. Responsibilities also include verifying patient insurance details, including referrals and authorizations, and triaging phone calls to the appropriate staff members.