Call Center & Fulfillment Specialist at Stratus Industries LLC

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Data Entry, Order Fulfillment, Communication, Order Management, Reporting, Attention To Detail, Record Keeping, Problem Solving, Computer Literacy, Time Management, Teamwork, Logistics Support

Industry

Manufacturing

Description

Description We’re looking for a reliable, detail-oriented individual to support our call center, data entry, and fulfillment operations. This role blends customer service with hands-on work and is ideal for someone who enjoys variety, staying organized, and being part of a fast-paced, team-driven environment. You’ll play a key role in keeping daily operations running smoothly by supporting customer communication, ensuring accurate data entry, and helping move orders through fulfillment efficiently. Key Responsibilities: Call Center / Customer Service (Primary Focus) Answer incoming calls and assist customers with questions, orders, and support needs Provide clear, professional, and timely communication across phone and email Document customer interactions and ensure proper follow-up Coordinate with internal teams to resolve customer issues quickly and accurately Data Entry / Reporting Accurately enter orders, customer information, and project details into internal systems Maintain organized, up-to-date records to support billing and order tracking Track POs, orders, and shipment details to ensure alignment across teams Assist with generating basic reports related to orders, shipments, and customer activity Identify and flag discrepancies, missing information, or data inconsistencies Fulfillment Support (As Needed) Assist with picking, packing, and preparing orders for shipment during slower call volumes Support labeling, kitting, and boxing as needed Help ensure orders are completed accurately and on time Step in to support the operations team during downtime or lower call center activity Requirements Clear and professional communication skills (phone, email, in-person) Strong attention to detail and accuracy Basic computer skills with the ability to learn new systems quickly Comfortable with data entry and working with order/customer information Dependable with strong attendance and follow-through Preferred Previous call center or customer service experience Experience with data entry, reporting, or order management systems

Responsibilities

The role involves managing incoming customer calls and inquiries while maintaining accurate data entry for orders and shipments. Additionally, the specialist will support fulfillment operations by picking, packing, and preparing orders for distribution.