Call Center Jr Lead at RARE COLLECTIBLES TV LLC

Torrance, California, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

22.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Customer Rapport, Data Entry, Customer Service Excellence, Adaptability, Professionalism

Industry

Retail

Description

Description RCTV is looking for full-time Call Center Representatives to work on-site at our Torrance, CA location. This position is not remote. We are currently hiring for Tuesday–Sunday shifts that starts 3PM-11:30PM. This role provides potential for growth within the department and company, as we actively identify strong performers for promotion. The RCTV Call Center operates 7 days a week, 365 days a year. Working late nights, early mornings, weekends, and holidays may be required. The ability to work on any schedule is essential, including weekends. As a Call Center Representative, you will answer calls from potential customers interested in our products featured during our media ads Responsibilities Answer incoming calls from potential customers. Identify and address customer needs courteously and professionally. Work with internal departments to enhance customer experience. Educate customers on products featured in our televised shows. Deliver an exceptional customer experience Assisting with customer service-related call. Be available to cover a shift in a Leads absence Other duties as assigned Qualifications: Strong verbal and written communication skills. Ability to build rapport with diverse customers. Positive attitude with a desire to learn. Adaptability, remaining calm and professional during each call. Accurate data entry skills. Strong commitment to customer service excellence. Schedule: Monday: OFF Tuesday: 3:00pm - 11:30pm Wednesday: 2:30pm - 11:00pm Thursday: 3:30pm - 12:00am Friday: OFF Saturday: 2:30pm - 11:00pm Sunday: 3:30pm - 12:00am Requirements Ability to sit and work at a computer for extended periods. Punctuality and reliability are essential, even with our relaxed, casual work environment. Must be available to work Saturday nights. Reliable means of transportation. Benefits: Competitive salary, commensurate with experience. Comprehensive benefits package including health, dental, vision, and 401(k) matching. Opportunities for growth, professional development, and leadership impact. Pay is 22HR

Responsibilities

Answer incoming calls from potential customers to identify needs and educate them on products featured in media ads. Deliver an exceptional customer experience and provide coverage for lead absences when necessary.