Call Center Manager/ Account Manager (Project-Based) at division50

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Management, Quality Assurance, Content Management, Team Coordination, Reporting, Analytics, Strategic Planning, Timeline Management, Communication Skills, Organizational Skills, Project Management, Telemarketing, Customer Engagement, Script Management, Performance Evaluation, Onboarding

Industry

Business Consulting and Services

Description

Job Title Account Manager – Events & Telemarketing (Remote, Project-Based) Overview We’re seeking a detail-oriented and proactive Account Manager to oversee event-related telemarketing projects on a flexible, project-based basis. This role operates remotely but requires close alignment with South Africa time zone (GMT+3) for meetings, reporting, and daily coordination. Key Responsibilities Call Center Oversight: Monitor live and recorded calls to assess quality, adherence to scripts, and customer engagement. Quality Assurance: Evaluate call performance, provide feedback, and update quality trackers to maintain high standards. Content & Script Management: Refine and adjust call scripts and outreach messages to improve effectiveness and alignment with project goals. Team Coordination: Work with HR to schedule and conduct interviews, manage onboarding, and ensure team readiness. Reporting & Analytics: Prepare detailed performance reports for management and clients, highlighting progress, insights, and recommendations. Strategic Planning: Develop and edit telemarketing and event strategies, ensuring continuous improvement and measurable outcomes. Timeline Management: Set and manage project timelines, ensuring all deliverables are met on schedule. Proven experience in account management, call center management, or telemarketing leadership. Strong understanding of quality assurance practices and call center metrics. Excellent organizational skills and ability to meet deadlines in a fast-paced, project-based environment. Exceptional communication skills, both written and verbal. Proficiency with project management tools, reporting software, and spreadsheets. Availability to work in sync with South Africa’s time zone . Type: Remote, project-based contract. Compensation: Competitive, based on experience and project scope.

Responsibilities

The Account Manager will oversee event-related telemarketing projects, ensuring quality and adherence to scripts through monitoring and evaluation. They will also manage team coordination, reporting, and strategic planning to meet project goals.