Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Call Center Manager at Hawai'i Island Community Health Center
Hilo, Hawaii, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

74175.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Office Skills, Computer Skills, Multitasking, Patient Concern Resolution, Staff Supervision, Scheduling, HIPAA Compliance, Performance Monitoring, Staff Training, Customer Service

Industry

Hospitals and Health Care

Description
  Hawaii Island Community Health Center Job Title: Call Center Manager Pay Rate-$54,825-$74,175 (Compensation will be determined based on qualifications and experience) About the Role: The Call Center Manager oversees daily call center operations, ensuring patients receive professional, timely, and respectful service while supervising staff training, maintaining protocols, supporting patient access systems, and resolving customer service concerns. Minimum Qualifications: * Required-High School graduate or GED certificate and 2 or more years related experience and/or training is required; OR any equivalent combination of experience, training and/or education.  * Preferred-1 year of supervisory experience The Call Center Manager manages daily call center operations and supervises call center staff to ensure patients receive timely, professional, and compassionate service. Responsibilities include handling patient calls, scheduling appointments, directing urgent inquiries, maintaining accurate patient information and records, resolving complaints, monitoring team performance, providing staff training, preparing schedules and reports, and ensuring compliance with clinic policies, workflows, and HIPAA regulations. Skills: Requires general office and computer skills, the ability to manage multiple tasks and deadlines, follow direction, and take initiative to resolve patient concerns effectively.
Responsibilities
The Call Center Manager oversees daily operations to ensure patients receive professional and timely service. Responsibilities include supervising staff, managing appointment scheduling, and ensuring compliance with HIPAA regulations and clinic policies.