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Call Center Manager at Plugz Electric
Forest Lake, Minnesota, United States -
Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

57000.0

Posted On

01 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Staff Management, Training, Customer Service, Performance Indicators Development, Productivity Tracking, Reporting, Policy Implementation, Telephone Skills Improvement, Budgeting, Financial Analysis, Microsoft Office, Call Center Software, Verbal Communication, Written Communication, Interpersonal Communication

Industry

Construction

Description
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. Responsibilities Hire, train, and manage call center employees capable of providing excellent customer service Oversee call center operations, making improvements to telephone skills and other procedures Create goals and objectives for the call center and document performance using key performance indicators Develop and implement policies and procedures that maximize productivity Prepare and present reports on call center statistics to upper management Qualifications High school diploma/GED is required, college experience is preferred Previous experience as a call center manager or in a similar managerial position Strong grasp of customer service metrics and key performance indicators in a call center setting Knowledge of budgeting, reporting, and basic financial analysis concepts Highly skilled in Microsoft Office and call center software Excellent verbal, written, and interpersonal communication skills
Responsibilities
The Call Center Manager will oversee daily call center operations and personnel to maximize efficiency, lower overhead, and achieve company goals. Responsibilities include hiring, training staff, developing KPIs, tracking productivity, and implementing policies to maximize output.