Call Center MSR at CLARK COUNTY CREDIT UNION

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

24.55

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail Oriented, Self-Starter, Multi-Tasking, Professional Communication, Member Service, Financial Transactions, Account Maintenance, Complaint Handling, Troubleshooting, Timely Responses, Product Offering, Judgment, Risk Management, Organizational Skills, Microsoft Office, Verbal Communication, Written Communication

Industry

Financial Services

Description

Job Details Job Location: Rancho - Las Vegas , NV 89107 Salary Range: $22.10 - $24.55 Hourly Duties and Responsibilities Candidate must be detail oriented, self-starter, and possess the ability to multi-task while working in a fast-paced environment, communicate professionally while providing superior member service. Provides friendly, professional, confidential and effective assistance to members. Assists members with financial transaction requests. Fulfills member account maintenance requests in accordance to policy. Ensures members requests and questions are promptly resolved. Handles member complaints. Troubleshoots and resolves internal and external inquiries. Ensures that avenues of member contact such as e-mail, chat, text are responded to in a timely manner, as assigned. Ensures that member communications are responded to appropriately and timely as required. Proactively offers products and services as solutions to member needs. Talks with employees and members, answers questions, addresses complaints and resolves situations while using good judgment and protecting credit union interests. Communications may involve motivating, influencing, educating and/or advising others. Follows guidelines and policies such as Bank Secrecy Act, Patriot Act and Office of Foreign Assets Control, CIP, Reg CC, B, D, E and Z intended to limit risk and exposure for the organization and its members. Types of risk include fraudulent transactions, account fraud or mishandling, compliance with policies, security guidelines and the organizations reputation. Qualifications Required Skills Ability to multi-task in a fast-paced environment. Strong organizational skills. Professional and positive service attitude. Verbal and written communication skills. Proficient in Microsoft Office, Word, Excel, Outlook, etc.

Responsibilities

The Call Center MSR provides professional and effective assistance to members, handling financial transactions and account maintenance requests. They ensure timely resolution of member inquiries and complaints while promoting products and services.