Call Center Nurse Contact Center at Texas Children's Hospital

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ambulatory care nursing, Telehealth, Triage, Patient assessment, Clinical interviewing, Evidence-based protocols, Patient education, Crisis intervention, De-escalation, Care planning, Documentation, Health teaching, Peer auditing, Pediatric emergency medicine, Critical care, Home health

Industry

Hospitals and Health Care

Description

We’re looking for a Call Center Nurse Contact, someone who’s ready to grow with our company. In this position, you’ll facilitate callers' access to appropriate levels of care by assessing needs, offering clinical options, referring to health care providers, and providing services and community resources, using evidence-based protocols. You'll also educate the patient/family/caregiver when appropriate regarding immediate and interim care advice and preventive behaviors. Think you’ve got what it takes? Job Duties & Responsibilities * Uses appropriate evidence-based assessment, complex interviewing techniques, and instruments related to ambulatory care nursing to collect pertinent patient, family, or population‑specific data * Collects subjective and objective health status data from multiple sources, including patients, caregivers, members of the healthcare team, document records, and other relevant sources * Prioritizes data collection activities based on the patient’s, group’s, or population’s immediate health needs or the nurse’s judgment of anticipated patient needs * Synthesizes available data, information, and nursing knowledge relevant to the presenting health situation to identify patterns and variances * Prioritizes collected data and information based on the patient’s or population’s condition and preferences, the situation, and/or anticipated needs * Documents collected information and data in a retrievable, understandable, and readable format * Develops individualized telehealth plans for patients seeking care for health promotion or health‑related situational problems * Identifies critical and crisis call situations * De‑escalates patient, parent, or caregiver interactions to obtain necessary information and establishes a trusting, caring relationship with the caller * Prioritizes interventions and implements the plan of care in partnership with the patient, family, caregivers, and other healthcare professionals in a timely manner * Orients patients, families, and caregivers to services, access to care, and available resources * Uses health teaching methods and approaches appropriate to the situation that recognize the individual patient’s age, gender, race, ethnicity, diversity, and cultural norms * Demonstrates a commitment to continuous lifelong learning and education for self and others * Within 24 business hours, follows up on 10% of calls (or as directed by leadership) that were referred to a higher level of care * Conducts peer audits of triage call documentation on a quarterly basis Skills & Requirements * Bachelor's degree in nursing or associate's degree in nursing with acceptance or current enrollment in a BSN program and a signed agreement. An associate degree in a related field accepted by the Texas Board of Nursing for the purposes of obtaining and maintaining an RN license also qualifies or Technical Diploma in Nursing With acceptance or current enrollment in a BSN program and a signed agreement (see comments below) or Other Equivalent Qualifications Must be currently enrolled in a nursing bridge program working toward an MSN Verified BSN equivalent or a signed agreement is required. * Registered Nurse (RN) License Issued by the Texas Board of Nursing or through the Nurse Licensure Compact (NLC) required * Basic Life Support (BLS) Certification, issued by the American Heart Association (AHA) required * 2 years of professional nursing experience in Telehealth practice or pediatric emergency medicine, critical care, home health, or ambulatory clinical settings required Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org [https://www.texaschildrenspeople.org/career/?job_id=414012] for career opportunities. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Responsibilities

The Call Center Nurse facilitates access to care by assessing patient needs, offering clinical options, and providing evidence-based health advice. They also develop telehealth plans, document patient data, and conduct peer audits of triage documentation.