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Call Center Officer (Chinese Speaking) at RMA Group Company Limited

Phnom Penh, Phnum Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Database Management, Sales, Marketing, Customer Satisfaction, Follow Up

Industry

Motor Vehicle Manufacturing

Description

Job Description: - Ensure feedback on any customer problems and compliments to the call center division or other appropriate persons. - Contact customer prior to visit to confirm booking, vehicle information, all division product and other service. - Ensure a high standard of personal and dealership presentation in all customer facing areas at all times. - Communicate clearly, regularly and unambiguously with customer and other members of the divisions staff. - Maintain close dialogue with other departmental staff with who there is interaction. - To make sure all ticket raise up by customers have been solved on time. - Call follow up with customer (Inactive customer and active customer) and conduct customer satisfaction survey. - Complete call reports - Maintain call center database by entering information. Job Requirement : - Bachelor's degree of Sales, Marketing and other relevant majors. - Fresh Student are encourage to apply - Can work at night Shift If you're interested, please send your CV to: Email: recruitment.kh@rmagroup.net- Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career Contact HR at: 070 790 890

Responsibilities

The Call Center Officer is responsible for addressing customer feedback, confirming bookings, and ensuring high standards of presentation. They will also conduct follow-ups and maintain the call center database.