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Call Center Officer at RMA Group Company Limited

Phnom Penh, Phnum Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Database Management, Customer Satisfaction Survey, Call Reporting, Booking Confirmation, Problem Solving

Industry

Motor Vehicle Manufacturing

Description

Job Description: - Ensure feedback on any customer problems and compliments to the call center division or other appropriate persons. - Contact customer prior to visit to confirm booking, vehicle information, all division product and other service. - Ensure a high standard of personal and dealership presentation in all customer facing areas at all times. - Communicate clearly, regularly and unambiguously with customer and other members of the divisions staff. - Maintain close dialogue with other departmental staff with who there is interaction. - To make sure all ticket raise up by customers have been solved on time. - Call follow up with customer (Inactive customer and active customer) and conduct customer satisfaction survey. - Complete call reports - Maintain call center database by entering information. Job Requirement : - Bachelor's degree of Sales, Marketing and other relevant majors. - Fresh Student are encourage to apply - Can work at night Shift If you're interested, please send your CV to: Email: recruitment.kh@rmagroup.net- Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career Contact HR at: 070 790 890

Responsibilities

Manage customer inquiries, bookings, and feedback while ensuring all support tickets are resolved timely. Maintain the call center database and conduct satisfaction surveys with both active and inactive customers.