GREAT DAY IMPROVEMENTS - CALL CENTER OPERATIONS MANAGER

We are seeking a Call Center Operations Manager to join our team. This strategic role will be responsible for delivering actionable insights through reporting and analysis, and for leading cross-functional projects that enhance call center performance, efficiency, and service quality. The ideal candidate will bring a data-driven mindset, strong project management capabilities, and experience working in or supporting call center environments. This role is critical to optimizing performance and aligning operational initiatives with broader business goals.
Locations: Onsite or Hybrid (Twinsburg, OH)
Responsibilities:

Please refer the Job description for details