Call Center Operator _Admin Support at INTRALOT INC

Helena Valley Northeast, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

19.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Office, Outlook, Word, Excel, Technical Troubleshooting, Customer Service, Time Management, Multi-tasking, Written Communication, Verbal Communication, Help Desk Operations, Office Management, Receptionist Skills, Expense Reconciliation, Call Tracking Systems, Keyboarding

Industry

IT Services and IT Consulting

Description

INTRALOT is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, INTRALOT offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Intralot offers a competitive benefits package that includes: * Medical, Dental & Vision Insurance * 6% 401k Match * Paid Holidays & Vacation * Paid Sick, Short/Long Term Disability * Employee Assistance Program * Maternity/Paternity Leave * Discount Programs Education, Training and Experience * High school diploma or equivalent; some college or associate’s degree preferred * 2 years’ experience as an Administrative Assistant or similar work experience * One (1) year prior related customer service experience, preferably in a technical call center environment * Call tracking system experience preferred Knowledge, Skills and Abilities * Knowledge of MS Office, with proficiency in Outlook, Word, and Excel * Ability to explain technical information to a non-technical client * Strong time management and multi-tasking ability * Excellent written and verbal communication skills * Technical customer service skills for troubleshooting various software and hardware * Ability to work in a team environment * Understanding of help desk operations, tools, methodologies and processes * Knowledge of general office procedures * Front office organization, filing, and management * Receptionist skills including interacting with customers, vendors, and employees at all organizational levels * Generating correspondence, mailing, incoming and outgoing shipments * Keyboarding and note-taking skills * Expense reconciliation skills * Familiar with various office equipment i.e. multi-line phone scanner, copier and printer * Ability to maintain consistent office supplies inventory for office personnel * Ability to maintain confidentiality of corporate data * Ability to coordinate varying staff schedules * Knowledge of tracking software Duties and Responsibilities Under the direct supervision of the Account Manager, perform the following duties and responsibilities. Other miscellaneous duties may be assigned. * Manage inbound and outbound phone calls from/to Lottery Sales Agents * Dispatch technicians as appropriate for on-site repairs * Effectively troubleshoot equipment and related issues or problems in response to inbound * Perform administrative support duties as necessary to support staff * Responsibilities will include, but not be limited to: * Producing correspondence, reports, memos, and other routine office materials * Screening and directing visitors and incoming calls * Computer-related clerical work and receptionist work * Mailing and filing * Expense reconciliation * Following up on subsequent staff requests. Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot USA is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer

Responsibilities

Manage inbound and outbound calls from Lottery Sales Agents and dispatch technicians for on-site repairs. Provide administrative support including producing reports, screening visitors, and handling clerical tasks.