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Call Center Operator at Ephraim McDowell Health

Harrodsburg, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Scheduling, PBX Software, EHR, Customer Service, Healthcare, Computer Knowledge, Friendliness, Innovation, Respect, Service, Trust

Industry

Hospitals and Health Care

Description

Under the direction of the Call Center Supervisor, the Call Center Operator will respond to callers contacting EMHR facilities by using the PBX Communication software in conjunction with the organization’s EHR to ensure effective communication and scheduling with the patients. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust). WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT: Small, partitioned workstation with computer setup including dual monitors, headset, and physical deskphone. Environment with normal levels of noise. Constantly in a stationary position with limited freedom of movement. Able to work with many interruptions and under pressure. The task of this job does not involve exposure to blood, body fluids, or tissue. Qualifications Previous healthcare switchboard experience helpful but not required. Computer knowledge helpful.

Responsibilities

The Call Center Operator will respond to callers contacting EMHR facilities and ensure effective communication and scheduling with patients. This role involves using PBX Communication software alongside the organization's EHR.