Call Center Operator at Ephraim McDowell Health

Harrodsburg, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PBX communication software, EHR software, Scheduling, Data entry, Customer service, Communication skills, Multitasking, Telephone etiquette, Patient registration, Insurance verification, Voice-paging system, Practice management system

Industry

Hospitals and Health Care

Description

JOB SUMMARY: Under the direction of the Call Center Supervisor, the Call Center Operator will respond to callers contacting EMHR facilities by using the PBX Communication software in conjunction with the organization’s EHR to ensure effective communication and scheduling with the patients. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust). ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: 1. Relays or terminates incoming and outgoing calls. 2. Respond to callers contacting EMHR facilities by answering incoming telephone calls according to procedure. 3. Directs calls as appropriate and/or correctly documents that required information and presents to the responsible person. 4. Operate the PBX communication system 5. Execute functions in the EMH software based on patient requests 6. Accurately collects demographic and insurance information from the responsible party, as needed. 7. Accurately enters patient information in the practice management system as necessary. 8. Schedules appointments in accordance with established protocol. 9. Maintains work area in a neat, orderly manner. 10. Demonstrates a commitment to professional accountability and growth to maintain and expand knowledge and skills. 11. Contributes to the achievement of the mission and philosophy of the Organization. 12. Contributes to the effective operations of the Organization by demonstrating dependability in job performance. 13. Demonstrates a commitment to incorporating the core concepts of patient family-centered care into practice (dignity, respect, information sharing, and participation). 14. Demonstrates a commitment to the development and implementation of shared governance across the Organization. 15. Performs other related duties as assigned. WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT: Small, partitioned workstation with computer setup including dual monitors, headset, and physical desk phone. Environment with normal levels of noise. Constantly in a stationary position with limited freedom of movement. Able to work with many interruptions and under pressure. The task of this job does not involve exposure to blood, body fluids, or tissue. CONTACTS WITH OTHERS: Contact possible with all Associates, patients, visitors, physicians, vendors, local fire department and emergency medical technicians. EQUIPMENT USED/SPECIAL SKILLS REQUIRED: Operates PBX communication software, EHR software, and voice-paging system. Excellent communication skills with clear, distinct voice and motor coordination required. Ability to multitask and work under pressure is a requirement of this position. Qualifications Previous healthcare switchboard experience helpful but not required. Computer knowledge helpful.

Responsibilities

The Call Center Operator manages incoming and outgoing calls using PBX and EHR software to facilitate patient scheduling and communication. They are responsible for accurately entering patient demographic and insurance information while maintaining a professional and orderly work environment.