Call Center Operator at LifeSouth Community Blood Centers

Gainesville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

15.4

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Time Management, Organizational Skills, Computer Proficiency, Phone Handling, Clerical Duties, Professional Interaction, Call Routing, Donor Eligibility Knowledge, Switchboard Operation, IP Phone Technology, Friendly Attitude, Patient Interaction, Problem Solving, Multi-tasking

Industry

Hospitals and Health Care

Description

Description Are you looking to save lives and help make a difference in your community? LifeSouth Community Blood Centers is looking for a friendly, patient and customer-focused individual to join our team as a Call Center Operator in Gainesville, FL. This position functions as a switchboard operator for the company and receptionist in the Donor Scheduling department. The position will have light clerical duties as well as responsibilities of managing phone calls and routing them as appropriate. This position has 8-hour shifts Monday through Friday Our Benefits - Generous Paid Time Off (PTO) plan - Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days - Medical premium discount based on rate of pay - Supplemental insurances including life, cancer, accident, and disability - Access to mental wellness resources and counseling through telehealth - Free basic life insurance for full-time employees - Holiday premium paid on certain holidays - Health Savings Account (HSA) with employer match each pay period - Employer funded retirement plan for vested employees & 403b offered - Wellness program with incentives and HSA rewards - Access to wages prior to pay day Responsibilities Include (but are not limited to) - Answer all incoming telephone calls - Route calls to the appropriate persons - Route hospital calls to appropriate Hospital Services staff - Answer general donor questions including donor eligibility and directions to branches - Perform light clerical duties including filing and creating department documents Qualifications - High school diploma or GED - Must be comfortable using a computer and phone - Ability to work a varied schedule including nights and weekends - Ability to handle a large volume of calls quickly - Ability to organize and manage time effectively - Interact professionally with all customers, both internal and external - Excellent communication skills - Pleasant, friendly and customer oriented at all times - Previous experience with the use of IP phone technology and/or switchboard preferred - Previous customer service experience preferred Who We Are LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need. Our Mission To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities. This is a full-time position. Starting salary range is $14.00- $15.40 an hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace. The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position. LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer. If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.

Responsibilities

The Call Center Operator will answer all incoming telephone calls and route them to the appropriate persons. Additionally, they will handle general donor questions and perform light clerical duties.