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Call Center Operator at St. Matthew's House
, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Multitasking, Communication Skills, Data Entry, Public Relations, Teamwork, Problem Solving, Confidentiality, Scheduling, Trust Building, Positive Attitude, Stress Management, Performance Driven, Professionalism, Relationship Building, Log Maintenance

Industry

Non-profit Organizations

Description
Description ABOUT THIS ROLE: The Call Center Operator will be accountable to create an environment of appreciation and professionalism for all donors who contact St. Matthew’s House. They should be able to multitask, answer incoming calls and effectively handle all customer service issues; while maintaining a positive demeanor during stressful, high volume situations. Must be a performance driven individual who strives to achieve the highest quality of customer service. Job Duties and Responsibilities: Assist the organization in meeting and exceeding our standard productivity goals, which can be measured by a 90% or greater weekly NPS score on donor reviews. Establish a level of trust between St. Matthew’s House and its donors by following through on every call received. Ensure our donors fully understand the mission to which they are donating. Handle scheduling communications with donors; such as pickup confirmations, cancellations and reschedules. Properly acknowledging donors after they make a donation in various ways, including telephone calls and/or written correspondence. Enter data into the SMH T-Drive and maintain logs, activities and other information. Provide excellent public relations and demonstrate strong communication skills with donors and colleagues. Maintain positive team, building relationships with fellow employees. Safety is foremost in all we do; this position must take that into consideration for every decision made. Perform related work as required. Requirements Education: High School diploma or equivalent preferred Experience: Minimum 1-year experience in customer service strongly preferred Confidentiality: Works with confidential information Working Conditions: Mainly office-based, warehouse and surrounding area. Flexible work hours; this position requires some overtime/holidays.
Responsibilities
The Call Center Operator is responsible for creating a professional environment for donors and handling customer service issues effectively. They must maintain a positive demeanor while multitasking and ensuring donor satisfaction.