CALL CENTER OPERATOR

Job ID: 7106131328
Status: Full-Time
Regular/Temporary: Regular
Shift: Night Job
Facility: UPMC St. Margaret
Department: Telecommunications
Location: 815 Freeport Road, Pittsburgh, PA
Union Position: No
Salary Range: $ 17.84-26.62 USD
Are you ready to be the voice of care and connection at UPMC St. Margaret?
We’re hiring a dedicated Call Center Operator to join our team. This full-time position offers 8-hour shifts, scheduled Sunday through Thursday from 3:00 PM to 11:30 PM. As a vital part of our telecommunications operations, you’ll handle incoming calls with professionalism and empathy, ensuring timely and accurate communication across departments. Weekend and holiday availability is required, but there’s no on-call or travel involved. If you meet the minimum qualifications and are eager to make a meaningful impact, apply today!

QUALIFICATIONS:

• High school diploma or GED required.
• Minimum two-years experience in customer service required, answering service experience preferred.
• Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
• Must possess proficient typing (40 wpm) and spelling/grammar skills.
• The call center operator will type alpha text messages via pagers to physicians, staff, and answering service clients.
• Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.
• Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines.
• Attends in-service and training classes, as requiredLICENSURE, CERTIFICATIONS, AND CLEARANCES:UPMC IS AN EQUAL OPPORTUNITY EMPLOYER/DISABILITY/VETERAN

• Manage keys and sign-in books for various departments and areas.
• Activate the Alert Notification System.
• Dispatch Security for emergency support.
• Coordinate with cab companies and prepare related paperwork.
• Monitor and respond to all codes/alarms (e.g., fire, cardiac arrest, community disaster, etc.).
• Handle telephone repairs and log reports.
• Answer and redirect incoming calls, provide information, and manage paging systems.
• Provide answering services, dispatch emergency messages, and maintain on-call schedules.
• Report issues with elevators, ATMs, and payphones.
• Assist with parking lot gate and pay station issues.
• Support religious services by handling patient requests and emergency dispatch.
• Manage pager repairs, replacements, and troubleshooting.
• Perform duties in line with UPMC Health System’s philosophy.
• Make approved overhead announcements.