Call Center Ops & Systems Manager at Renewal by Andersen of Washington

Renton, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

90000.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Management, Data Analysis, CRM Platforms, Dialer Platforms, Process Improvement, Automation, Change Management, Forecasting, Reporting, Troubleshooting, Workflow Development, AI Implementation, Data Integrity, Excel

Industry

Construction

Description

Description Classification: Non-Exempt / Full-Time Reports To: Marketing Director About Renewal by Andersen Renewal by Andersen is the full-service window replacement division of Andersen Corporation, a 115-year-old company and the most trusted family of window brands in America. We are the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the past five years. Our commitment to excellence has also earned us recognition as one of the Best Employers for Women in 2023 by Forbes and one of America’s Greatest Workplaces in 2023 by Newsweek. If you love building systems that make teams faster, smarter, and better—this role is for you. We’re looking for an ISC Systems & Operations Manager who thrives at the intersection of technology, data, and operations. This is not a maintenance role—it’s a build, optimize, and innovate role. You’ll own the systems that power our Inside Sales Center and help shape how we scale—leveraging automation, AI, and data to drive performance and efficiency across the business. Why This Role Is Different This is your chance to: Own and evolve the full tech stack behind a high-performing sales organization Bring AI and automation into real, everyday workflows Work directly with leadership to influence performance and strategy Turn data into decisions—and decisions into results What You’ll Do (Your Impact) Own & Optimize Systems Manage and improve all ISC platforms (CRM, dialers, reporting tools, AI systems) Lead system rollouts, upgrades, and adoption across teams Build and maintain SOPs, workflows, and documentation Partner with IT and vendors to troubleshoot and enhance functionality Drive AI & Automation Identify and implement AI tools to improve call quality, scheduling, forecasting, and reporting Automate manual workflows to increase efficiency and reduce admin work Test and pilot emerging tools to keep the team ahead of the curve Lead Data & Reporting Build dashboards and reporting that give real-time visibility into performance Analyze trends and provide actionable insights to leadership Develop forecasting models and predictive tools Ensure data accuracy, integrity, and consistency across systems Support Operational Performance Partner with ISC leadership to identify performance gaps and implement solutions Help teams hit targets by improving systems, processes, and visibility Maintain accuracy of appointment and operational data What Makes You Successful in This Role You think in systems, not just tasks You’re highly analytical and data-driven You love finding ways to automate and improve processes You’re comfortable leading change and driving adoption You can translate complex data into clear, actionable insights You bring a builder mindset—always asking “How can we do this better?” What You Bring Experience in call center operations, systems management, or similar environment Strong Excel and data analysis skills Experience with CRM and/or dialer platforms Proven ability to improve processes and drive efficiency Experience with AI tools or automation platforms (preferred) Strong communication and change management skills Bonus points if you’ve worked with platforms like Hatch Voice, Avoca, Five9, Marlimar, or Numeracle. How We Take Care of You 401K PTO/Sick Time 8 Paid Holidays plus 1 Flex Holiday Medical, dental and vision insurance Life and Accidental Death & Dismemberment (AD&D) Insurance Disability Insurance Identity Theft Protection Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Discount on our windows and doors Employee discounts on travel, apparel, electronics, restaurants and more! We show up, push ourselves, and support each other—while keeping things real and enjoyable. If you’re energized by improving systems, leveraging AI, and driving real operational impact—we want to hear from you. Apply today and help us take our Inside Sales Center to the next level. #WA1

Responsibilities

This role involves owning and optimizing all Inside Sales Center (ISC) platforms, including CRM, dialers, and AI systems, while leading system rollouts and developing standard operating procedures. The manager will also drive the implementation of AI and automation tools to enhance call quality, scheduling, and reporting efficiency.