Call Center Patient Representative at Solaris Health Holdings LLC

Sterling Heights, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

19.0

Posted On

08 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Insurance Verification, Demographic Data Entry, Electronic Medical Records, Microsoft Office, Multitasking, Customer Service, Verbal Communication, Written Communication, HIPAA Compliance

Industry

Hospitals and Health Care

Description

Description Form Status Updated Hello, Please note that the status of your submitted form has been updated to APPROVED. Basic Information Form ID: NHPR-3312 Seat Number: Submission Date: 2026-06-04T12:44:19Z Date: Jun 04 2026 Affiliate: MIU In Office, Hybrid, Remote: Hybrid Office Name: MIU Centralized Call Center Office Address (City, State, zip): 14460 Lakeside Cir Suite 100, Sterling Heights Mi, 48313 Requestor Name: Susan Ingrao Email Address: Ingraos@michiganurology.com Manager Name: Susan Ingrao Manager Email: Ingraos@michiganurology.com Position Details Position Code/New/Replacement Position title: 16003 Location Code: 99 Department Code: 300 Full-time/Part-time?: Full-Time Number of Estimated Hours Per Week (Minimum): 40 Number of Estimated Hours Per Week (Maximum): 41 Replacement position Or New Position: Replacement position Replacement Position Name of Person Being Replaced: Dania Muwafaq Termination/Resignation Date/Transfer: End of July per resignation email Rate of Pay of Person Being Replaced: 18 New Position Is the position budgeted?: Is There a Job Description for This Position?: Compensation Hourly/Yearly Rate: Hourly Projected Rate of Pay for New Hire (Minimum): 17 Projected Rate of Pay for New Hire (Maximum): 19 Justifications If Projected Rate is More than Current Rate, Please Explain: N/A Position Information/ROI Justification: Each Full Time call center employee answer's 80-120 patient calls per day. When we lose a Full Time employee those calls are absorbed by the other agents and the wait times increase and causes a delay in patient care. Please provide the EBIDTA YTD Actual, YTD Budget, and YTD variance: 17,099,395 16,411,455 687,940 4% Thank you, GENERAL SUMMARY The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere. Answers telephones in a professional manner. Schedules appointments. Takes messages for patients using electronic medical records. Verifies and updates patient demographic information. Registers new patients. Addresses patient requests and inquires. Resolves patient concerns. Returns calls as necessary. Updates registration and insurance information for existing patients. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Adept at multitasking. Customer-oriented with ability to remain calm in difficult situations. Detail-oriented. Excellent verbal and written communication skills. Knowledge in healthcare systems operations such as EMR. Skill in using computer programs and applications including Microsoft Office. Complies with all health and safety policies of the organization. Complies with HIPAA regulations for patient confidentiality. EDUCATION REQUIREMENTS High School Diploma or equivalent required. EXPERIENCE REQUIREMENTS Previous experience in a busy medical office preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Responsibilities

The representative is responsible for answering phones professionally to schedule patient appointments and manage demographic and insurance information. They also address patient inquiries and resolve concerns to ensure timely patient care.