Call Center Program Manager at Unleashed Brands

Remote, Oregon, USA -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 25

Salary

0.0

Posted On

15 Mar, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collaboration, Program Management, Budgeting, Operations Management, Process Optimization, Performance Metrics, Leadership, Workflow Management, Strategic Initiatives, Five9, Salesforce, Soft Skills, Leadership Skills

Industry

Marketing/Advertising/Sales

Description

EDUCATION & EXPERIENCE

Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
Minimum of 3-5 years of experience in program management within a call center environment.

TECHNICAL SKILLS

Proven hands-on experience working with Five9 and Salesforce for program performance tracking, workflow management, and process optimization within a call center environment.
Strong knowledge of budgeting, performance metrics, and reporting processes.

SOFT SKILLS

Excellent communication, interpersonal, and leadership skills.
Demonstrated ability to influence leadership and champion strategic initiatives, driving organizational change through collaboration, clear communication, and a results-focused approach.
Ability to lead and manage multiple priorities in a fast-paced environment while remaining adaptable and solution-focused.

COMPANY DESCRIPTION

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com. Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.

Responsibilities

ABOUT THE ROLE

Unleashed Brands is seeking an experienced and driven Call Center Program Manager to oversee the operations of one of our Premier segments within the Guest Loyalty Team Call Center. This critical role is designed for a strategic thinker with a sharp business mind who can deliver exceptional customer experiences while optimizing operational performance.
We are looking for a professional who excels in leadership, program management, and operational oversight, ensuring our call center exceeds performance expectations while maintaining exceptional customer satisfaction.